Reasons You May Be Looking To Upgrade To A New System
Been using the same phone phone system for 20 years? We’ve seen systems pushing 25 plus. And while that’s highly impressive, eventually you’ll want to weigh your options for replacing your current phone system with something more modern that can do more for your business. Your phone system is your life-line between yourself and your clients and should be treated as such. If you’re on the fence about an upgrade you should consider the following:
- New Technology – features such as Find Me / Follow Me, Voicemail to Email, and Auto Attendants can make drastic changes to productivity.
- Ease of Use – On a system that’s 20+ years old, do our users know how to actually use it efficiently?
- Can It Be Worked On? – We’re all about “If it ain’t broke, don’t fix it” here. However, if we have to dig out a windows 98 laptop, or use DOS & PUTTY to program your voicemail, it may be time to upgrade.
- Can We Get Parts? – Even if we can connect to your equipment, it may just not be cost efficient to keep upgrading with old parts. Some (not all) parts can get costly, just because they’re difficult to find.
- You’re Moving Locations – Moving locations is the perfect time if your considering an upgrade as well. Uninstalling and reinstalling existing equipment can be done but it can be costly as well.
- Complaints From Customers – Lines always busy? Phones not ringing where they should be? Voicemails setup incorrectly? Don’t let your phone system be the reason your customers take their business elsewhere.
Doing Away With The Obsolete
So What's New?
This section is more a less an overview of two different choices when your looking at upgrading to a new system. There are a variety of factors to consider when making the decision on the best options for YOUR business. If you already have an idea of what you want or need, feel free to click the links below or read on for a brief explanation on each. If you really want to make your brain hurt, feel free to browse our knowledge base for a much more in depth guide on a variety of subjects.
Digital Systems
VoIP Solution
A digital system is commonly referred to as a “Traditional system”, “Key System”, “PBX”, or even a “KSU (Key Service Unit)”. In case you missed it above, these systems are incredibly reliable. We still work on systems 20+ years old. Think about how old your computer is and let that sink in. For a small business with no need or desire for a crazy amount of features, it’s difficult to find more bang for your buck.
VoIP or (Voice Over Internet Protocol) is pretty much what it sounds like. Due to the rise in internet speed along with a drop in price over the years, has led many business to make the leap to this new technology. Instead of using analog lines provided by local carriers such as Suddenlink or Frontier, phone calls are actually carried out over the internet using various technologies such as SIP.
- Typically uses POTS (Plain Ol’ Telephone Service) Lines
- Reliability
- Owned Outright by customer
- Feature Rich…Don’t be fooled. Although it doesn’t have all of the features a giant corporation may call for; most small / medium size businesses rarely skim the surface of what modern systems are capable of.
- Voice traffic carried over the internet
- Superb for multi-location businesses or for users with the need to work remotely
- Feature Rich: Find Me / Follow Me, Call Accounting, Conference Bridges and more
- Flexibility – Call Routing
- Scalability – No need to worry about “maximum capacity” with hardware. System that grows with your business.
- Long Term – Due to the nature of the system, it’s always up to date, not only software wise, but hardware as well.